Standard Return and Exchange Policy
All products and subsequent accessories available at TorresEmpire.com are new and factory sealed units. Upon receipt, the contents of the package(s) should be checked carefully for damaged or missing items. If for these or any other reasons you decide not to keep your merchandise, you can return it to us within 7 calendar days of delivery. We will refund you the full cost of the item excluding the shipping, handling, insurance charges and restocking fee (20% off the purchase price). To assist us in processing your return request as quickly as possible, please follow these instructions:
TorresEmpire.com has the sole discretion to specify these and other conditions for the return and credit of merchandise. Please note that special orders have no return policy. A return may void a multiple purchase discount or promotional shipping discount, if it has been applied to the purchase order. TorresEmpire.com cannot be responsible for return shipping losses. Please allow 2-4 weeks from the time we receive your returned merchandise for your refund to be issued. Your refund may take longer to process during holiday shopping seasons. Refunds will be issued as follows: If you paid by check or bank wire transfer, TorresEmpire.com will issue you a check in the amount of the full price of the item excluding delivery charges. Or if you paid by credit, you will be credited on your credit card. If you would like to receive a Store Credit for your return, please send email to
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